Have questions about your bike?

GLEAM Service and Help Center

GLEAM Bike registration

Are you a GLEAM customer? Make sure to register your bike. By registering, you get access to:

  • Extended warranty for your GLEAM Multi Use Bike
  • After-sales service for any problem you have
  • Our tips and tricks directly delivered to your inbox
Register my bike

Downloads

Explore our user manual and all technical information in detail so you can learn how to set up your GLEAM Bike and get your ride started with success.

Quick Start Videos

Make the most of your GLEAM Bike. From putting on the wheel to setting up the board menu and changing the cadence, we’ve got you covered with our how-to videos.

Frequently Asked Questions

Here you can find the most important answers to a selection of most asked questions from our GLEAM users.

During the first few times of locking, the lever may be stiff. This is normal as mechanical pressure is needed to compress the hydraulic fluid. However, the locking function should become smoother over time.

Only use the Tilt-Lock when loading in a parked position or when stopping and parking. A locked Tilt-Lock while driving can cause damage to the mechanism by tilting the vehicle and lead to life-threatening situations in road traffic.

From speeds of 25 km/h, handlebar vibrations can occur. To minimize this, a steering damper is already integrated in your GLEAM bike. If more sluggish steering is more comfortable, you can have the damping of the steering damper adjusted by an official GLEAM dealer or service partner.

From speeds of 25 km/h, handlebar vibrations can occur. To minimize this, a steering damper is already integrated into your GLEAM bike. If more sluggish steering is more comfortable, you can have the damping of the steering damper adjusted by an official GLEAM dealer or service partner.

From speeds of 25 km/h, handlebar vibrations can occur. To minimise this, a steering damper is already integrated into your GLEAM bike. If a more sluggish steering is more comfortable, you can have the damping of the steering damper adjusted by an official GLEAM dealer or service partner.

The GLEAM bike has been optimised for urban and rural use. Off-road routes can cause damage to the chassis, as well as the gearbox and drive due to increased vibrations and high forces. Due to the increased risk of accidents, we advise against off-road use.

The GLEAM bike has been optimised for urban and rural use. Off-road routes can cause damage to the chassis, as well as the gearbox and drive due to increased vibrations and high forces. Due to the increased risk of accidents, we advise against off-road use.

Explore all FAQs

Useful Links

Our authorized partners provide friendly, efficient service while answering any questions you might have about your bike parts.

Bosch

Service Page for all related questions about your Bosch parts.

Polini

Online Shop for ordering spare parts.

Polini

Service Page for all related questions about your Polini parts.

Enviolo

Service Page for requesting your warranty.

How do you like your GLEAM bike?

We’d love to hear your feedback!